Empowered Generosity: A Guide to Managing Your 412 Food Rescue Donation Account

To cancel (close) your donor account, follow these steps:

1. Sign in.
2. Next to the account name, click Edit.
3. Click Preferences.
4. In the Manage My Account section, click Cancel My Account.
5. To confirm, click OK.

To review your donation history, follow these steps:

1. Sign in. 
2. On the Dashboard page, review this information:
   • YTD Total: Total amount of transactions for this year
   • All Time Total: Total amount of transactions for all years
   • Recurring Transactions: All recurring donation schedules
   • Recent Activities: All recent donations, pledges, and refunds. For more information about a donation or refund, click the down arrow.
3. To review all donation activities, click Activities.
4. For more information about a transaction, click the down arrow.

You can edit recurring donations to change the frequency, recurrence, amount, fund, or payment method. After making a change, you must enter your payment information to confirm the change.

To edit a recurring donation, follow these steps:

1. Sign in.
2. In the Recurring Transactions section, click Edit.
3. To edit only the payment method, click Continue to Payment.
4. To edit the schedule settings, select new values for the Frequency, Next Recurrence, Amount, or Fund.
5. Click Continue to Payment.
6. Select Credit Card or Bank Account.

To remove a recurring donation, follow these steps:

1. Sign in.
2. In the Recurring Transactions section, click Remove.
3. To confirm the removal, click Remove.

The recurring transaction no longer appears in the Recurring Transactions list.

To cancel a pledge, follow these steps:

1. Sign in.
2. Click Dashboard. 
3. In the Pledges tile, click the X symbol next to the pledge.
4. To confirm the cancellation, click OK.

The pledge no longer appears in the Pledge section, and the Activities List shows the canceled pledge.

To request a refund for a one-time donation, follow these steps:

1. Sign in.
2. In the Recent Activities list, click the down arrow to expand the transaction section.
3. Click Request Refund.

After you request a refund, Kindful Fundraising sends the refund request to 412 Food Rescue’s administrator. Once refunded, you will see the refund in the Recent Activities list.

To make a one-time donation from the Donate page, follow these steps:

1. Sign in. 
2. Click Donate.
3. From the Initiatives list, select a donation page.
4. Enter a donation amount.
5. Select One Time.
6. (Optional) Select to add an additional amount to cover transaction fees, if this option appears.
7. Select a fund from the Designate Your Donation list, if this option appears.
8. In the Billing Info section, select a payment method:
   1. Apple Pay
   2. Google Pay
   3. Credit Card
   4. Bank Account
9. If you select Apple Pay, Google Pay, PayPal or Venmo, follow the prompts on your device to complete the transaction. 
10. If you select Credit Card or Bank Account:
    1. Enter the credit card or bank account billing and account details.
    2. Select I’m Not a Robot and complete the security verification.
    3. Click Donate.

Donations appear in the Recent Activities list. To see more details about a transaction in the list, or to request a refund, click the transaction.

You can add recurring donations and pay with a bank account, credit card, Apple Pay, or Google Pay. You cannot use PayPal or Venmo for recurring donations.

To add a recurring donation, follow these steps:

1. Sign in. 
2. Click Donate.
3. From the Initiatives list, select a donation page.
4. Enter a donation amount.
5. Select Recurring.
6. Select the Recurring Frequency.
7. (Optional) Select to add an additional amount to cover transaction fees, if this option appears.
8. Select a fund from the Designate Your Donation list, if this option appears.
9. In the Billing Info section, select a payment method:
   1. Apple Pay
   2. Google Pay
   3. Credit Card
   4. Bank Account
10. If you select Apple Pay or Google Pay, follow the prompts on your device to complete the transaction. 
11. If you select Credit Card or Bank Account:
    1. Enter the credit card or bank account billing and account details.
    2. Select I’m Not a Robot and complete the security verification.
    3. Click Donate.

The recurring schedule appears in the Recurring Transactions list. You can Edit the schedule. Transaction details appear in the Recent Activities list. To see more details about a transaction, click the transaction.

Tip: To quickly add recurring donations, you can also go to Dashboard > Set Up a Recurring Transaction. However, Apple Pay and Google Pay are not available through this workflow.